STORE HOURS, SHIPPING & POLICIES

 

Hours of Operation

CountedJewels.com accepts orders and messages 24/7. Unless otherwise indicated, our staff is available Monday - Friday from 9:00 am - 4:00 pm CST.

We do not process orders on weekends or holidays observed by the company. The company is closed on the following holidays:

New Year’s Day

Martin Luther King Jr. Day

President’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve

New Year's Day

 

Shipping

Currently, we ship to the United States only. Shipping is via USPS First Class or Priority Mail with tracking. If you need faster shipping, please select USPS Priority Mail Express when placing your order.

 

Orders are typically processed within 24 hours of receipt. We will contact you via email if there are any issues with your order. We ship primarily via USPS First Class and Priority Mail services. Approximate shipping time is 2-4 days, depending on the location. A tracking number is provided when the package is shipped.

 

Orders placed on Friday after 3 PM PST or over the weekend will be processed on the following business day.

 

Returns

We realize that you have many shopping choices and we thank you for choosing Counted Jewels. We want to make sure you are satisfied with your order.

 

Requests for refunds must be made within 30 days of receiving your item(s) and are subject to a 20% restocking fee. We will not issue refunds after 30 days of item receipt.

You are responsible for paying for your own shipping costs for returning the item(s).

Once your return is approved (see information below), you will be refunded for the price of the item(s) minus the 20% restocking fee. Your initial shipping costs, if any, are non-refundable. 

All returned pieces are subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return if the item(s) received is determined to be damaged or unsaleable. Special orders cannot be returned for exchange or refund.

After your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will be applied to your original method of payment.

Custom made pieces (such as special requests outside of what is available through our website store) are not returnable.

Exchanges

Our items are handmade and most of them are one-of-a-kind. We only exchange items if they are defective. If possible, we will attempt to repair or remake the item for you. If you need to exchange an item, please contact us within 72 hours of receiving your item(s). You will need to include the name of the item, a photograph, and an explanation of the issue. We will contact you after reviewing your request.

 
 

Damages While in Transit

We take every effort to package items with care. Occasionally, items may be damaged while in the care of the shipping carrier which becomes its responsibility. In this case, please contact the shipping carrier with your tracking information so they can begin the process of resolving the issue. Also, contact us to let us know what has transpired so, if possible, we may provide additional assistance or information.

 

Repairs

Please contact us with the name of your piece, a photograph, and an explanation of the issue. We will contact you after we review your request.

 

Payment Methods

We accept the following methods of payment:

- Credit / Debit Cards
- PAYPAL

 

Pricing Policy

We reserve the right to change our prices at any time. This may include price increases as well as price decreases.  The price changes, related to changes in material costs, supply and demand, shipping costs and time it takes to make the item.

 

Privacy

CountedJewels.com makes every effort possible to keep your personal information private. We gather personal information such as address and name only to properly execute the sale, return, or exchange that you, the customer, initiate. Any information gathered in association with our newsletter is also kept private.